About the Role
The People & Community Manager will be responsible for coordinating and aligning AIENAI’s internal workforce, external communications (PR, social media, and marketing content) to create a strong team nucleus, and brand identity. They will serve as the point of contact for the online/offline community and stakeholders, leading and participating in conversations that help to educate potential and current community members. They will also provide support in documenting, updating, managing our internal team processes in Notion. Thus developing an intimate relationship with community members while also promoting team chemistry, participation and achievement.
This role is remote first but you may be required to come into office on occasion as necessary for events or workshops (will not be frequent).
CORE RESPONSIBILITIES
While this role mainly revolves around planning, setting, and implementing social media and communication campaigns (in line with business and marketing strategies), we have grouped the scope of your work into 3 major nodes:
AIENAI (Parent company)
- Generating and maintaining a positive atmosphere within the virtual work environment
- Tracking, assisting and facilitating work within and among team members
- Planning formal and informal learning and sharing experiences for better team flow
- Promoting and encouraging the adoption of AIENAI cultural values and behaviours
- Keeping track of administrative and operational information for team members
UXCMP (UX Coaching and Mentorship Program)
- Onboarding mentees
- Assisting with mentee enquiries
- Creating, scheduling and sending messages (Slack, email, etc) to UXCMP mentees
- Embodying and developing the UXCMP persona Simon(e)
- Following up on status of UXCMP tasks with the appropriate activity lead
- Identifying and keeping track of star performers in each Cohort and working with TCs to enrich the learning experience
Social Media & External Stakeholders
- Liaising with the Design Team to create social media posts
- Working with journalists and PR agencies to ensure accurate brand representation
- Building relationships with existing and potential community members, industry professionals among others and documenting the relevant details in Notion
- Coordinate with PR and communications teams to ensure brand consistency
- Providing community feedback and reviews to the management and stakeholders
- Creating, scheduling and captioning social media posts for AIENAI and UXCMP
JOB REQUIREMENTS
Behavioural/AIENAI Cultural Requirements
Curious mindset
Patient in teaching/guiding
A habit of consensus building
Approachable and enjoyable persona
Empathetic and effective communication
‘Netizen’ thinking (internet comfortability)
Enthusiastic about giving and receiving feedback
Enthusiastic and proactive towards community activities
Enthusiastic about finding and solving community members’ challenges
Knowledge/Skill Requirements
Excellent writing skills
Excellent verbal communication skills
Attention to detail and ability to multitask
Knowledge of online marketing and marketing channels
Good stakeholder management and emotional intelligence
Ability to interpret website traffic and online customer engagement metrics
Experience launching community initiatives (e.g. building an online forum, creating an event series and writing an email newsletter)
Experience with Facebook, Instagram, LinkedIn, Twitter, and YouTube for branding is essential
Knowledge of relevant tools such as Hootsuite, Google Analytics or similar
Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Education/Experience Requirements
BSc degree in Marketing or relevant field
Proven work experience as a Online Community Manager